Foxpop Technologies Private Limited and its affiliates (collectively, "Foxpop," "we," "us," or "our") provide an online platform to connect clients (users) seeking multimedia services with Service Providers (SPs) offering these services. This Privacy Policy outlines how we collect, store, process, use, and share your personal data when you access or interact with our website https://www.foxpop.co (the "Platform") or use the services facilitated through our Platform (collectively, the "Services").
In this Policy, services provided to clients by Service Providers through the Platform are referred to as "Professional Services."
This Policy applies to:
● All users of the Foxpop Platform, including Clients (who book services) and Service Providers (who offer services).
● Activities conducted on or through the Platform include account creation, communication, payments, and bookings.
By accessing or using our Platform and Services, you:
1. Confirm that you have read and understood this Policy.
2. Agree to be bound by its terms, and
3. Consent to collecting, processing, and using your personal data as described herein.
If you do not agree with this Policy, please refrain from using our Platform or Services.
For any privacy-related concerns, you can contact us at privacy@foxpop.co
We collect different types of personal data based on how you interact with the Platform:
When you interact with us, you provide us with the following personal data:
● Clients: Name, verified email address, and phone number.
● Service Providers (SPs): Name, verified email address, phone number, portfoli details, and government-issued identification (Aadhar and PAN card fo verification and payments).
● Booking Information: Details about the services booked, location, date, and time of gigs.
● Feedback, reviews, or other content you submit.
When you visit our Platform or use the Services, we collect Technical Data, including:
● Device type, browser type, operating system, and IP address.
● Browsing behavior, session duration, and usage patterns.
● This is done through cookies, web beacons, pixel tags, server logs, and similar technologies. For more details, see Section 6 (Cookies).
We may receive data about you from:
● Analytics Providers: Such as Google Analytics or Facebook Pixel.
● Verification Partners: To validate Service Provider credentials.
● Communication Tools: SMS (via Fast2SMS) and WhatsApp API for notifications.
We use your personal data for the following purposes:
1. Account Management: To verify your identity, create your account, and manage your user profile.
2. Service Facilitation: To connect clients with Service Providers and ensure seamless booking, execution, and delivery of services.
3. Communication: To send booking confirmations, OTPs, updates, an notifications through email, SMS, or WhatsApp.
4. Personalization: To analyze user behavior and offer personalized service recommendations.
5.Payments: To process and track transactions securely in compliance with RBI guidelines.
6. Platform Improvement: To monitor trends, enhance platform performance, and optimize user experience.
7. Marketing: To send promotional content, newsletters, and offers (users can opt out at any time).
8. Legal Compliance: To comply with applicable laws, regulations, and enforce our Terms of Service.
9. Security: To protect the platform, detect fraudulent activities, and resolve disputes
We do not sell or share your personal data with third-party marketing partners. However, we may share data in the following cases:
1. With Service Providers:
○ SPs only receive essential booking details (e.g., project requirements, timelines).
○ Foxpop does not share client contact details (email or phone number) with SPs. Communication happens exclusively through the Platform.
2. With Third-Party Service Providers:
○ Payment processors, SMS providers (e.g., Fast2SMS), and communication tools (e.g., WhatsApp API).
○ Data analytics tools to improve platform performance.
3. Legal Compliance:
○ To comply with laws, court orders, or government requests.
○ To enforce our Terms or protect our platform and users.
4. Aggregated or Anonymized Data:
○ For research, analytics, or business insights. This data cannot identify you personally.
We retain your personal data only as long as necessary to:
● Fulfill the purposes outlined in this Policy.
● Comply with legal, accounting, and regulatory obligations.
Transactional Data: Information related to bookings and payments will be retained in accordance with applicable laws.
In some cases, we may anonymize your personal data (so it can no longer identify you) for research or statistical purposes, in which case we may use this data indefinitel without further notice.
Cookies are small text files placed on your device to collect and store information Cookies help us recognize your browser and improve your experience.
● To distinguish you from other users.
● To remember your preferences and optimize platform functionality.
● To analyze site traffic and usage trends.
In some cases, we may anonymize your personal data (so it can no longer identify you) for research or statistical purposes, in which case we may use this data indefinitel without further notice.
● To distinguish you from other users.
● To remember your preferences and optimize platform functionality.
● To analyze site traffic and usage trends.
● To track advertisements (if any).
(c) Third-Party Cookies: Some third parties (e.g., analytics providers or advertisers) may place cookies on our Platform. We do not control these cookies and recommend checking their respective privacy policies.
(d) Managing Cookies: You can manage cookies through your browser settings. However, disabling cookies may affect your user experience on our Platform.
You can request access to or correction of your personal data by emailing privacy@foxpop.co. We will respond within 7 working days.
You can opt out of receiving marketing emails by following the unsubscribe instructions in the emails. It may take up to 10 business days to process your request. Note: You will still receive transactional emails related to your account and bookings.
You can request deletion of your account and personal data by emailing privacy@foxpop.co. We will process your request within 7 working days. Once deleted, you will lose access to all services. Transactional data will be retained as required by law.
We implement appropriate security measures, including:
● Encryption of sensitive data.
● Password protection and call masking.
You are responsible for keeping your account password confidential. If your password i compromised, notify us immediately at privacy@foxpop.co.
Foxpop does not knowingly collect or process personal data from individuals under the age of 18. Users must confirm they are 18 years or older to use our Platform an Services in compliance with Indian working laws
Foxpop reserves the right to update this Privacy Policy as needed. Changes will be posted on this page with a "Last Updated" date. We encourage you to review this Policy periodically.
By applicable laws, you may contact our Grievance Officer for any privacy-relat concerns or complaints:
Grievance Officer: Foxpop
Email: privacy@foxpop.co
Phone: +91 8310780959
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: privacy@foxpop.co