These Terms and Conditions (“Terms”) govern your access to and use of the services provided via https://www.foxpop.co and the Foxpop mobile application (collectively, the “Platform”), operated by Foxpop Multimedia Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at 235, 2nd & 3rd Floor, 13th Cross Rd, IndiraNagar II Stage, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038 (“Foxpop”, “we”, “us”, or “our”). These Terms, along with our Privacy Policy [https://www.foxpop.co/privacy-policy] and any supplemental terms, guidelines, or policies issued by us from time to time (“Supplemental Terms), constitute a legally binding agreement between you and Foxpop. By accessing or using the Platform and Services, you agree to be bound by these Terms, the Privacy Policy, and any applicable Supplemental Terms. If you do not agree, you must immediately discontinue use.
You represent that you are at least 18 years of age and have full legal capacity to enter into these Terms. If you are accessing the Services on behalf of a company, organization, or other legal entity, you confirm that you have the authority to bind them to these Terms. Foxpop operates solely as a technology platform and intermediary facilitating connections between service providers (freelancers) and clients. Foxpop is not a party to any engagement, contract, or transaction between users and assumes no liability for the performance or quality of services rendered by third-party freelancers.
We may update or modify these Terms at any time, with or without prior notice, by posting an updated version on the Platform. Your continued use of the Platform after any such update constitutes acceptance of the revised Terms. Use of the Platform is subject to the laws of India. Disputes, if any, shall be subject to binding arbitration under Indian law, as set out in the Dispute Resolution section of these Terms.
(a) Foxpop is a digital platform that connects clients with independent, third-party service providers (“Service Providers” or “SPs”) across various multimedia domains, including but not limited to photography, videography, editing, social media management, and influencer marketing (“Professional Services”). Foxpop does not itself offer or perform Professional Services.
(b) Foxpop acts solely as a technology intermediary, enabling the discovery, communication, and booking of Professional Services between clients and independent Service Providers (“SPs”). Foxpop does not employ, represent, or act as an agent for any SP. All SPs operate as independent contractors, and are solely responsible for the quality, legality, timeliness, and completion of the services they offer through the Platform. While Foxpop does not guarantee the outcome or completion of any service, we may, at our discretion, assist in resolving disputes in order to support a positive experience for all users.
(c) Foxpop facilitates payments from clients to SPs, manages refunds (where applicable), and may intervene in disputes related to bookings. For these purposes, Foxpop may be considered a limited contractual party to the transaction. However, Foxpop shall not be held liable for the acts, omissions, delays, or non-performance of SPs under any circumstances.
(d) All Professional Services are rendered by SPs in their independent capacity. SPs are solely responsible for the scope, quality, safety, and completion of the services they agree to deliver through the Platform.
(e) The Platform is currently intended for use within India. By accessing or using the Services, you confirm that you are doing so in compliance with all applicable Indian laws and regulations.
(f) As part of providing the Services, Foxpop may send you transactional or service-related communications via email, text message, or WhatsApp, including updates on bookings, account activity, or service promotions. You may opt out of non-essential marketing communications by contacting privacy@foxpop.co. Please note that opting out of transactional communications may limit Foxpop’s ability to deliver certain core Services.
(a) To access or use the Services, users must create an account on the Platform (“Account”) by submitting accurate and complete information, including name, phone number, and email address. You agree to keep your information updated at all times.
(b) You are solely responsible for maintaining the confidentiality and security of your Account credentials. Foxpop will not be liable for any unauthorized access, loss, or damage arising from your failure to safeguard your login information.
(c) By creating an Account, you confirm that you are at least 18 years of age and legally competent to enter into a binding agreement under Indian law.
(d) Service Providers must provide additional information for registration, including:
Foxpop reserves the right to verify or reject any SP registration at its sole discretion, and to request additional documents or information at any time.
(e) You agree not to create multiple accounts, misrepresent your identity, or use the Platform for unlawful, abusive, or fraudulent purposes. Any such activity may result in immediate suspension or termination of your Account.
(f) Foxpop may suspend, deactivate, or terminate any Account that is found to be in violation of these Terms, inactive for an extended period, or involved in suspicious activity, without prior notice and at its sole discretion.
(a) Clients may choose to:
(b) All payments must be made through the Platform’s secure, third-party payment gateways. Foxpop is not liable for payment failures or delays caused by these external processors.
(c) The base service price is set by the individual Service Provider (SP). Foxpop may add applicable platform fees, taxes, and promotional discounts, which will be clearly shown to the client before payment.
(d) Foxpop charges a commission on each completed booking between clients and SPs, typically ranging from 10% to 15% of the total project value. This includes:
This commission is deducted before SP payouts are processed.
(e) A non-refundable platform fee may also be charged to the client during booking to cover operational and support costs. This will be transparently shown at checkout.
(f) Foxpop acts as a limited payment collection agent on behalf of SPs. Receipt of payment by Foxpop is deemed as receipt by the SP for the purpose of service fulfillment.
(g) Goods and Services Tax (GST) is levied as per Indian tax laws on the full value of services, including Foxpop’s commission and platform fees.
(h) Clients and SPs are individually responsible for any additional tax reporting, invoicing, or compliance outside the Platform.
(i) Refunds, if applicable, will be processed only in accordance with Foxpop’s Refund and Cancellation Policy. Clients acknowledge that payment gateway charges and platform fees are non-refundable under any circumstance.
(j) Foxpop reserves the right to cancel or suspend bookings in case of delayed, incomplete, reversed, or suspicious payments, without prior notice.
(a) When a client submits a booking request through the Platform, including a written description of the required deliverables, that information is shared with the selected Service Provider (“SP”) for review and acceptance.
(b) Upon acceptance of the booking by the SP, a binding agreement is formed directly between the client and the SP. Both parties are legally obligated to fulfill their respective commitments as outlined in the confirmed booking, including scope of work, deliverables, timelines, and pricing.
(c) Foxpop is not a party to this service agreement and disclaims any responsibility for the quality, completeness, legality, or timely delivery of the Professional Services. However, Foxpop may, at its sole discretion, assist in facilitating communication or resolving disputes between the client and the SP.
(d) Only the information documented and agreed upon via the Platform shall be considered valid in case of any dispute or clarification regarding the agreed deliverables.
(e) The client and SP acknowledge and agree that by accepting a booking through the Platform, they enter into a valid and legally enforceable contract under applicable Indian laws.
(a) Cancellation Policy
Foxpop’s cancellation policy varies based on the type and stage of the service booked. All cancellation requests must be submitted either through the Platform or by writing to support@foxpop.co.
I. Single-Day or Fixed-Date Services
(e.g., photography, videography, influencer shoots, one-time content creation) This applies to services scheduled on a specific calendar date and completed within a single day or fixed time window. Once a booking is confirmed and payment is processed, the following policy applies:
Timing of Cancellation (from scheduled service start)
In case of client no-shows or failure to cancel formally, the booking will be treated as a last-minute cancellation and no refund will be issued.
II. Ongoing or Multi-Day Services
(e.g., video editing, social media management, UGC creation, influencer marketing) For services that span multiple days or involve continuous engagement, cancellation terms are based on project progress:
Progress is evaluated using internal communication logs, file submissions, and platform activity records. Note: Payment gateway charges and Foxpop platform fees are non-refundable in all cases. Client no-shows or prolonged non-responsiveness may result in the project being marked as “completed,” making it eligible for full SP payout and no refund.
(b) Refunds
(c) Modifications
(d) Final Authority
Foxpop retains sole and final discretion to determine the validity of cancellation, refund, and modification requests. By using the platform, all users agree to accept Foxpop’s decisions on these matters as final and binding.
(a) To the maximum extent permitted by applicable law, Foxpop’s total liability for any claim arising out of or relating to a booked service shall be limited to the net amount paid by the client for that specific service, excluding payment gateway charges and Foxpop’s platform fees.
(b) Foxpop shall not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to:
(c) Foxpop is not responsible for:
(d) Clients are solely responsible for reviewing a Service Providers portfolio, style, and communication before confirming a booking. Foxpop does not guarantee compatibility or specific creative outcomes.
(e) Foxpop provides all Services on a best-effort basis and disclaims all warranties, express or implied, to the extent permitted under Indian law.
(f) To the extent permitted by applicable law, Foxpop disclaims all liability for any events, losses, or disputes arising from matters beyond its direct operational control.
(a) Clients are required to provide accurate, complete, and timely information regarding the scope of services, deliverables, timelines, expectations, and any other relevant project details. Foxpop shall not be liable for any delays, miscommunication, or unsatisfactory outcomes resulting from incomplete briefs or misaligned expectations.
(b) Clients must ensure that:
(c) Clients are strictly prohibited from:
(d) Clients are solely responsible for safeguarding any sensitive content, brand assets, or confidential information shared with Service Providers. Foxpop does not assume liability for any misuse, leaks, or unauthorized use of such material unless it results directly from negligence on the part of the Platform.
(e) Any violation of these responsibilities may result in immediate penalties, including warning notices, temporary suspension, permanent account termination, and/or legal action to protect Foxpop’s commercial interests, the safety of its users, and the integrity of the Platform.
(a) Client Ownership:
(b) Service Provider Rights:
Service Providers may use portions of the completed work strictly for non-commercial, portfolio, or self-promotional purposes (e.g., on Behance, Instagram), provided:
Clients may opt out via written notice or during the booking process.
(c) Client-Provided Materials:
(d) Foxpop IP:
(a) Initiating a Dispute
Clients or Service Providers may raise a formal dispute by emailing grievances@foxpop.co. Disputes may be raised:
The complaint must include:
(b) Mediation Process
Foxpop will begin an internal mediation process to evaluate the dispute. This may include:
Foxpop reserves the right to decide whether:
All decisions will be based on documented communications, evidence submitted, and platform policies.
(c) Arbitration (if unresolved)
If mediation fails to resolve the issue, the dispute shall be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996, with the following terms:
(d) Jurisdiction
Subject to the arbitration clause above, the courts at Bangalore, Karnataka shall have exclusive jurisdiction over any other disputes, including those related to enforcement of arbitral awards or interim relief.
(a) While using the Foxpop Platform, users (including clients and Service Providers) are strictly prohibited from:
(b) Violations of the above may, at Foxpop’s sole discretion, result in:
(c) Foxpop reserves the exclusive right to determine, interpret, and enforce these rules. Permission, where referenced above, may be granted or withheld entirely at Foxpop’s discretion.
(a) These Terms shall be governed by and construed in accordance with the laws of India, without regard to any conflict of law principles.
(b) Subject to Clause 8 (Dispute Resolution), any legal proceedings arising out of or in connection with these Terms — including enforcement of arbitral awards or interim relief — shall be subject to the exclusive jurisdiction of the competent courts in Bangalore, Karnataka, India.
(a) Foxpop may modify, revise, or update these Terms at any time, at its sole discretion. Updated Terms will be posted on the Platform with the effective date clearly mentioned.
(b) Where the changes materially impact user rights, obligations, or payments (such as updates to refund policies, dispute processes, or fee structures), Foxpop may notify users via email, app notification, or other reasonable means. However, such notification shall not be a precondition for the enforceability of the updated Terms.
(c) It is your responsibility to review the Terms periodically. By continuing to access or use the Platform after any changes are posted, you agree to be bound by the revised Terms. If you do not agree with the updated Terms, you must stop using the Platform and may request account deactivation.
Foxpop shall not be held liable for any delay, interruption, or failure to perform its obligations under these Terms if such delay or failure results from causes beyond its reasonable control. These include, but are not limited to:
In such events, Foxpop’s obligations shall be suspended for the duration of the force majeure event. No refunds or compensation shall be due for service interruptions caused by such circumstances.
If you have any questions, concerns, complaints, or requests relating to these Terms or the Services, please reach out to us:
Foxpop will address grievances and queries in accordance with applicable laws. For privacy-related concerns, you may also write to privacy@foxpop.co.
These Terms, including the Privacy Policy and any additional guidelines, rules, or policies referenced herein or on the Platform, constitute the entire agreement between you and Foxpop with respect to the Services. They supersede all prior or contemporaneous understandings, agreements, communications, or representations, whether oral or written.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed severed from the Terms without affecting the validity and enforceability of the remaining provisions.
No failure or delay by Foxpop in exercising any right, remedy, or provision under these Terms shall be deemed a waiver of that or any other right. Any waiver must be expressly granted in writing to be legally effective.
You may not assign or transfer your rights or obligations under these Terms without Foxpop’s prior written consent. Foxpop may freely assign, transfer, or delegate its rights and obligations under these Terms, including as part of a merger, acquisition, sale of assets, or by operation of law.